SECOND OPINION WITH DR DEW Episode 004: Business Nerd Confronts Viral Youtube Comedy Failure Published: 2026-01-06 Runtime: 1:12:42 --- [0:00] Hello everybody. Welcome back to Second [0:02] Opinion with Dr. Dub. I am Dr. Dwayne [0:05] Layman, Doctor of Business [0:06] Administration with a focus in public [0:09] policy. And today we've got a live one [0:11] here. This is Steven He. You might know [0:14] him from the Asian Dad uh comedy sketch [0:17] series. And what we're going to do is [0:19] we've got a much shorter video than what [0:22] I've been putting out. Um this one here [0:25] is about 6 minutes. Um we're going to [0:27] have a very quick overview. This is from [0:30] the Driven podcast. Um, so we're going [0:34] to go and first we're going to watch his [0:36] story. We're going to do a little bit of [0:38] a summary and then I'm going to walk [0:40] away with the lessons. Now, what I'm [0:42] actually going to cover here is uh this [0:44] is called How Not to Lose Your Ars in [0:48] Business or what the heck does a [0:50] business nerd know about comedy. Now, I [0:53] just want to state up front here, little [0:55] disclosure. Um, my education cost [0:59] roughly $160,000 total from no degree [1:02] all the way up through doctorates. So, [1:04] that got the bachelor's, that got the [1:06] MBA, they got the DBA. Um, but you're [1:10] like, that's a lot of money. What are [1:12] you going to get out of it? Uh, what [1:13] you're going to get out of it is not [1:15] losing multiple six figures by talking [1:18] to someone like me. Not me. I don't [1:20] consult. Uh but we're going to go over [1:23] some lessons here and then you can [1:25] probably apply a lot of these lessons to [1:26] your life. Uh and think of of ways where [1:30] um you might have gone down a bad road [1:32] and some of these things might get your [1:34] juices thinking. And if those don't [1:36] work, I've got some thoughts after the [1:38] end of one really good takeaway. You [1:40] know my mantra, uh if you read a book, [1:42] you watch a movie, uh documentary, you [1:45] take a class, have two solid takeaways. [1:48] I've got three for you here. Um, two of [1:51] them kind of run together, but I think [1:53] they're the solid takeaways, even if you [1:54] don't catch all the other stuff, which I [1:55] think is interesting. But before we get [1:57] started, let's go ahead and listen to [1:59] the story here. And I promise I've got [2:01] the the the volumes actually kind of set [2:04] this time. And we're also not going to [2:06] do a 4hour split video this time. I [2:09] promise you, we're actually going to get [2:10] through this one. All right, here we go. [2:13] Let's let's hear Stephen He uh and his [2:15] story about possibly the worst [2:18] experience uh that he has ever had in [2:20] business. [2:22] >> What was the kind of like in retrospect [2:25] you made? [2:25] >> Oh yeah, that's a big one. THAT'S A BIG [2:27] ONE. [2:28] >> AND HOW MUCH? [2:30] >> It cost me multiple figures. Wow. [2:33] Wow. It was and a big lesson possibly [2:36] the single biggest in content creation. [2:39] I'm still about it. [2:40] >> I'm just going to say I love the fact [2:42] that you can lose multiple six figures [2:45] and you're like, you know what, it was a [2:47] lesson. Uh, I did want to interject here [2:49] because, you know, I do, if you want to [2:51] watch the video in its entirety, uh, [2:53] start to finish, please go to their [2:54] podcast, please subscribe, uh, please [2:56] watch it. But, and this is just a clip, [2:58] I think, of their their entire [2:59] interview. Uh, but there's the the old [3:01] lesson of the um either GE uh sorry, it [3:05] might have been IBM there. These stories [3:07] run together um where somebody made a $9 [3:09] million mistake and the board asked the [3:12] president uh are you going to fire the [3:13] person responsible? And he said, "Why am [3:15] I going to fire them? I just spent $9 [3:17] million training them." So, but I love I [3:21] love his attitude here. [3:23] a lot of people. This was a show that I [3:26] had put two years of work into and a lot [3:29] of my personal [3:32] and um you can get an NBA crash entire [3:35] channel by over [3:38] it was an absolute disaster [3:41] of business at the time. But I feel like [3:42] I had to go through [3:44] >> and I love the fact there that he he [3:47] correctly identifies this was a business [3:49] problem. Um, this is sort of what I [3:52] didn't know this when I started watching [3:53] this. I just saw uh the title which was [3:56] um changed my mindset and my channel [3:59] dropped and I saw Stephen He like I know [4:01] that his channel dropped 80%. [4:04] Like the guy's famous, you know, he's [4:06] YouTube famous, internet famous, Tik Tok [4:08] famous, Instagram famous, the guy's [4:09] famous. Uh what happened here? Um but I [4:12] love the fact he even identifies it's [4:14] not just a lesson, it was a business [4:15] lesson. Um and I think from listening to [4:18] him, he took the right lessons away. I [4:20] think he talked to somebody uh with some [4:22] business background, somebody in [4:23] business, somebody uh who's sort of done [4:25] this before. So, he took something good [4:27] away from this. [4:29] >> So, I was on a huge I was making [4:32] sketches and they were above 10. [4:36] >> I could only dream [4:38] that I had to go 10 millime [4:45] my whole money behind it's going to [4:46] become huge. And so I did it. I spent [4:48] two years of my time and I made the show [4:50] that on paper to everything. [4:53] I had nine of the biggest Asian [4:55] creators. I had bigger than I've ever [4:57] done. I had all these increas [5:02] thought would bring success. And two [5:03] years later [5:05] we uploaded [5:07] >> and just think you got all the talent. [5:10] You're you're thinking you might be the [5:12] next Kings of Comedy. By the way, if you [5:13] haven't seen Kings of Comedy, uh one of [5:16] the greatest comedy uh uh compilations [5:19] of of of comedians ever assembled. Um so [5:22] yeah, you're you're bringing all this [5:24] together, man. You you you've got the [5:26] energy, you've got the views, you're [5:28] ready to go, everything seems fine and [5:31] >> it% of my dragged up to about 20% of [5:36] what we did at the time. [5:37] >> So it was just the loss of it. Yeah. [5:40] Yeah. Hang the idiot, not just himself. [5:44] >> Well, I spent the next six months [5:45] studying. I can tell you why. [5:47] >> I can tell you why. [5:49] >> He did the right thing here. Um he [5:52] didn't go on, you know, and just just [5:54] take a few weeks off or disappear for a [5:56] couple years. He sat down for 6 months. [5:59] Um it sounds like he went through a mini [6:02] MBA. Uh and it might be one of the [6:04] reasons that he really, you know, once [6:06] this happens, you're really you're just [6:08] you're going, "What the hell?" [6:10] um like th this is your livelihood. [6:11] You're you're just seeing your rising [6:13] star ju just crater. So yeah, I can [6:17] understand. I'm sure he probably reached [6:19] out to a lot of people to try to figure [6:21] out what the heck. I mean, just imagine [6:24] he did this, it doesn't do well. He's [6:26] already crushed and then he sees [6:27] everything else go down and the the [6:29] psychological toll and his motivation to [6:31] do his other work that he's used to. [6:33] Math's just got to be hard because he's, [6:34] you know, he's still got to make money. [6:35] He's still got to keep going. Um, and [6:37] he's seeing those drop off 80%. [6:40] Um, yeah. Yeah. 6 months at least. [6:44] >> I was really disappointed that the next [6:46] it was the only thing focusing how the [6:48] hell this happen [6:50] the way I thought postmortem [6:52] >> and I think I do. What that show was not [6:56] a sketch. It was 12 minutes each. It was [6:58] a scripted narative. It had different [7:00] characters. It was a different genre. It [7:02] was still not a sketch like a minute [7:04] sketch. I did not have my favorite [7:06] characters in it. I do my favorite [7:08] classification [7:10] a little too after after I saw the [7:14] plummet. [7:14] >> I asked people and I looked at [7:19] >> he talked to people. Granted, this would [7:22] have helped two years prior, but he [7:24] talked to people and and he got some [7:27] honest answers. This is the key. A lot [7:29] of people they go in their own heads. [7:31] they just they lock up um you know and [7:34] and they hide. They're it's embarrassing [7:36] to to lose money, to lose fame, to lose [7:39] space. It's very embarrassing. Um and it [7:42] takes a strong person to reach out when [7:44] they failed and and try to figure out [7:47] what went wrong and not just cave in on [7:50] themselves, uh blame themselves. Um you [7:53] know, just because you can also just [7:54] think, well, the market changed. I'm I'm [7:56] just I I did all this right when I'm you [7:59] know my 15 minutes of fame is over. Um [8:01] he's doing the right thing here. [8:03] >> The audience asked us all and I think [8:05] the greatest perspective that made me [8:08] understand that that performance [8:09] performance was [8:11] >> the audience subscribed for sketch [8:15] that's why there [8:17] and I thought that was entirely [8:19] different expecting the same result. So [8:21] the metaphor the story we're coming up [8:23] with so much it makes it instantly clear [8:25] that it makes me look stupid is I don't [8:28] I gadget [8:30] >> no I'm just I I get this off of face my [8:33] hair here but it it doesn't mean you're [8:34] stupid. This has happened to so many [8:37] creators. It's happened to it's happened [8:40] to directors. You know a hot shot [8:41] director comes out with a movie and the [8:44] next five movies just just uh what [8:47] what's the what's the Gen Z? They're [8:49] mid, right? Okay. Um, you know, it's [8:52] sometimes you're hot, sometimes you're [8:54] not. Uh, not everyone has a hot hand. [8:56] You know, that's sort of a a myth. You [8:58] know, like basketball, they've got a hot [9:00] hand. Um, and and you can you can beat [9:03] yourself up and you can think I I it was [9:05] my fault. Um, yeah, it's your fault, but [9:08] you know, it's it's it's something to [9:09] blame, but it doesn't mean you're [9:10] stupid. But let's go back a bit here [9:13] that I came up with that just makes it [9:14] instantly clear. It makes me look really [9:16] stupid is I am I make [9:21] computer [9:28] and then one day I open my door with 100 [9:30] million people outside my door and go [9:31] guess what we sell avocado toast now. [9:34] >> And then I turn around why was my sales [9:36] down. [9:37] >> That's the perspective I learned. [9:39] >> Yeah. I I made a completely new that [9:41] wasn't did not process did not have fan [9:43] base but I don't I expected to have the [9:46] same as the mess up [9:50] insightful I think a lot of creators [9:52] want to branch out you know they're [9:53] getting maybe burnt out on the same is [9:56] there for doing that again [9:59] >> and just to just to note here this is [10:01] one of the hard things about being a [10:02] musician if you're going to be a [10:04] musician because you love making music [10:05] you love singing songs realize that when [10:08] you go on tour and if you have a hit. If [10:10] you're lucky enough to even be a one- [10:11] hit wonder, you will be singing that if [10:14] you if you want to keep making money and [10:16] going on tour and playing locations and [10:18] they're going to get smaller maybe over [10:20] time if you're, you know, not Aerosmith [10:22] or or Foo Fighters, you're going to have [10:24] to sing that same song for the rest of [10:27] your life. And if you're not ready for [10:28] the grind that is music, um you know [10:31] that that's there are bands that just [10:33] could not take the grind and they just [10:35] they sputter and burn out. That's [10:37] exactly what he's talking about here [10:38] with with any type of greater [10:40] >> that you could have tweaked that you [10:41] thought would give you a better chance [10:42] of success. [10:44] 100% [10:46] lessons. [10:47] >> Would I change anything? Absolutely not. [10:49] Because because of what makes me and I [10:51] wear those great [10:56] but going forward [10:59] going forward should I do anything like [11:00] that? [11:04] I would do 10% and this I learned from [11:07] so many companies from like Microsoft [11:09] remember [11:12] from practically the biggest business [11:16] process of jumping and realiz [11:18] >> now granted um when the the the [11:22] >> the iPod came out that was a pretty big [11:25] turn. This was a computer company and [11:27] they they released a music player. um [11:31] when their previous product, the Newton, [11:33] if any of you remember the Apple Newton, [11:35] was an absolute abject failure. And so [11:39] they were setting themselves up for yet [11:41] another failure. Um you know, and it was [11:44] really Steve Jobs just, you know, just [11:47] pile drove that through with design uh [11:51] was the only reason that really took [11:52] off. Had it been uh done under uh the [11:55] CEO from Pepsi, probably wouldn't have [11:57] gone. [11:58] be be gentle on yourself because some [12:01] gummies have taken wild pivots um that [12:03] did work out and change the world. It [12:06] just is rare. It just is super rare. [12:09] >> Nobody buys avocado [12:12] toast. If I want to take another um [12:14] market then I have to still be me and [12:18] deliver the heat the experience [12:21] and then give them uh like a 10% [12:24] addition taking away something and [12:26] that'll take many many many tries it [12:28] might different I might add 10% in [12:32] runtime I might add it in cast I might [12:33] add it in and none of them work but if [12:36] I'm lucky one will work and that's why I [12:37] further further and if you look at a [12:39] path where if you turn 10% each time [12:40] you're going to end up productm That's [12:43] the way I look at the new market. [12:46] >> Oh, [12:48] we're going to go back. Yeah, crash [12:50] crashed his entire entire channel. Just [12:54] just just ruined it. So, let's switch [12:57] over here. So, I have some notes on this [12:59] and um how all of this was avoidable, [13:02] the lessons that he could have taken [13:04] away. I don't know the exact lessons he [13:06] got or who he talked to. Um but we [13:08] certainly have some here. So, let's [13:10] review his situation. Again, we're [13:12] putting up a couple AI notes. Doing it a [13:15] little bit different this time. Um, [13:17] actually, if we go down here, you see [13:19] I'm actually doing a little APA 7. I [13:20] wanted to uh site some of the sources [13:22] because I'm going to be looking at some [13:23] academic sources. Um, you know, kind of [13:26] taking a real business school look at [13:27] this and then turning those into life [13:29] lessons. So, taking taking some of it [13:32] out of my expertise with his story, um, [13:34] and and seeing, you know, how you can [13:37] avoid these things in your life. So, [13:39] let's uh let's have AI do a reading. And [13:42] yes, I did fix the volume this time. [13:47] >> Steven, he says his worst financial [13:50] decision in retrospect was sinking two [13:52] years of work and multiple six figures [13:54] of personal money into a high production [13:57] show that flopped and then appeared to [13:59] drag his whole channel down by roughly [14:00] 80% in performance. His diagnosis after [14:04] months of postmortem, [14:05] >> yep, [14:06] >> is that the show wasn't the short punchy [14:08] sketch format his audience had [14:10] repeatedly subscribed for. So, he [14:12] effectively launched a new product while [14:14] expecting old product results. [14:16] >> Right? [14:17] >> In context, the core lesson is about [14:19] audience contract and format [14:20] consistency. Platforms and viewers both [14:24] learn what you are and sudden genre [14:26] shifts can get treated like you've [14:27] stopped delivering the thing people came [14:29] for. analysis. The channel crash, he [14:33] describes, is likely a mix of lower [14:35] click retention on the new format, plus [14:37] the platform relearning who to serve the [14:39] videos to once the established [14:41] >> Yeah, that's the thing, too. Once you're [14:44] you start messing too hard with that [14:46] algorithm, um, the algorithm can drop [14:48] you like a bad habit. The nightmare of [14:51] everyone on YouTube, the absolute [14:52] nightmare is that the algorithm just [14:55] doesn't love you anymore. And so you can [14:57] go from number one uh hero to zero [15:01] pretty quickly. That is absolutely true. [15:03] >> Pattern breaks. His practical fix is a [15:06] 10% pivot strategy. Keep the [15:08] recognizable Steven He experience then [15:11] iterate small additions runtime cast [15:14] structure and only lean harder into the [15:17] direction that proves it can hold the [15:18] audience. [15:20] >> Now I'm going to disagree a little bit [15:22] on the 10%. Um, I think the 10% is [15:26] actually a little high. A 10% pivot is [15:30] massive. Um, a 10% pivot can represent a [15:36] completely new product. Um, it would, [15:39] you know, it it's you can 10% yourself [15:43] out of business. Um, you know, it was it [15:46] was far more than 10% for Netflix to go [15:49] from sending DVDs to streaming. um you [15:52] know that that that's a much larger [15:54] pivot. That's one of those ones where [15:55] you could destroy your business like the [15:57] iPod or take off and you know go to the [16:00] moon as they say. Um but 10%'s rather [16:03] large for if you're for instance if [16:06] you're an athlete um you are not looking [16:09] to do 10% pivots um or or stretching [16:13] yourself 10%. You don't go to the gym [16:15] and just keep adding 10%. That's not big [16:20] when you're small, but once you're [16:22] you're getting up there in weights, 10% [16:25] is a large increase um over time. It's [16:29] you're you're going if you keep 10%ing, [16:32] you are going um at at a at a at a a [16:36] scale of logarithmic change away. Uh [16:39] that 10% gets larger each time you pivot [16:42] away. And so you're pivoting further and [16:44] faster as you go. Um, and there's a [16:46] reason I would say a 3% pivot. Max 1 to [16:50] 3% is actually what you want to pivot. [16:52] Um, not only for this, but I think the [16:56] viewers of Stephen He um, probably don't [16:59] watch every single video of his. Um, you [17:01] know, with that short form format, he's [17:02] one of those that comes up occasionally [17:04] in the stream, maybe even playing some [17:06] old ones. I would say most of the [17:08] viewers probably u, you know, the the [17:11] fans that absolutely loved and liked [17:13] every single one. Yes, they may have [17:14] seen um north of 85% uh but a lot of [17:18] others may have only seen 30% of his [17:20] videos. So, if you're pivoting 10% a [17:23] month or even, you know, 10% a video or [17:25] just 10% a month by the time the next [17:27] video rolls around for that 30% viewer, [17:30] you're you're way way past where they're [17:33] used to. Um and so I would say much [17:36] smaller than 10%. Let's go into some of [17:38] the lessons here. So, I'm going to break [17:40] this up. Here's what we've got. We've [17:42] got and I don't know sizes apparently. [17:49] Hey, all fixed. There we go. Um, we have [17:52] a couple specials here. So, we're going [17:54] to do MBA lessons. We're going to do [17:56] some psychology lessons. We're going to [17:58] do some sociology lessons. We're going [18:00] to hit some behavioral economics. I just [18:02] wanted to hit that early. We didn't [18:04] really have to. I thought I'd throw it [18:05] in there. And then uh my special corner [18:07] of of my takeaways once you kind of know [18:10] these things um and kind of giving [18:12] somebody going to that ground truth and [18:14] and the I think the things you could [18:15] take away that were also key lessons [18:17] here that would lead you to these other [18:19] things. Um you don't have to be an MBA [18:21] to figure some of the stuff out if you [18:23] just take a few few key things and maybe [18:25] learn one tiny little lesson. Um he went [18:29] away for 6 months to do a postmortem. [18:31] I'm going to tell you a better way to do [18:32] that and avoid the situation entirely or [18:34] at least know what you're getting into [18:36] as you're getting into that situation. [18:37] So, let's start with the MBA lessons [18:40] that does not pop down in a way I like. [18:43] So, we'll start here with some brand fit [18:45] and we'll get the AI reading a little [18:48] bit of this and then I'm going to cut in [18:50] after each one of these. So, uh this is [18:52] called brand extension fit typicality [18:54] and and I'm versing this. This is not [18:56] these authors brand dilution. A lot of [18:58] you might know brand dilution. Uh, think [19:00] of Chanel selling phones. Um, think of [19:03] Ben and Jerry's suddenly selling pizza. [19:05] You're diluting the brand. You're trying [19:07] too many things. You're going in too [19:08] many areas. You're trying to pop this on [19:10] to you're just slapping your name off on [19:14] anything. Um, it would be as though, you [19:17] know, suddenly um Apple were to buy, you [19:20] know, cuz we're he brought up Apple. So, [19:22] it'd be like Apple buying um uh one of [19:24] those those uh uh mug companies uh that [19:27] sell water bottles and suddenly they [19:29] started releasing Apple water bottles [19:31] and they had Apple shoes and Apple this [19:33] and I think that was a if you guys heard [19:35] the rumors about an Apple car. Um brand [19:38] delution. Too many too many things. Uh [19:41] Samsung kind of gets away with that. Um [19:44] they there's everything from Samsung [19:46] hospitals to Samsung funeral homes in [19:48] South Korea. Uh, but Samsung tries to be [19:51] everything to everyone all the time. And [19:54] you know, suddenly you'd have an Apple [19:55] washer and dryer. I'm sure there'd be [19:56] people that buy it. Um, you can you can [19:58] see sitting Well, I I actually did move [20:01] it from the from the last I have an [20:02] Apple Vision Pro sitting over here. Uh, [20:05] I mean, it's it's on brand. It's let's [20:07] just say it's on. I like it. But, um, [20:10] you start getting into too many things [20:12] and people start asking what what are [20:14] you? Are you just some multinational [20:16] conglomerate? At this point, you're a [20:17] proctor in camp. Um, you know, Proctor [20:20] and Gamble does not sell Proctor and [20:21] Gamble products. They sell brands. They [20:23] sell things like Tide or Dawn or and [20:26] those might not even be their brands. [20:27] I'm just saying they you don't you don't [20:30] sell the the conglomerate things. Um, [20:33] Google has a problem with this. They [20:34] Google likes to slap Google on [20:36] everything. And the Google brand um is [20:38] getting away from where they call, you [20:39] know, googling something as a verb. And [20:41] I think they're in danger of of putting [20:43] that. But let's go through this here. [20:44] Here's where he made the mistake of what [20:47] his brand was. [20:49] Definition. Consumers tend to evaluate a [20:52] new offering more positively when it [20:54] feels like a credible extension of what [20:57] the parent brand already stands for. [20:58] That is high perceived fit typicality. [21:02] Low fit increases confusion and weakens [21:04] attitude transfer. [21:05] >> Yep. [21:06] >> How to use it properly? Treat a new [21:08] format like a brand extension. Preserve [21:11] core cues the audience associates with [21:13] the parent brand. Signature characters, [21:15] punchlines, pacing. Pilot test with [21:18] smaller releases and expand only after [21:20] you see evidence of fit. Views, [21:22] retention, satisfaction. [21:24] >> Test, test, test. [21:25] >> How it was used improperly here. In the [21:28] transcript, he assumed 10 m people show [21:30] up every upload, then delivered a [21:33] substantially different product. [21:35] 12minute narrative versus 3minut sketch, [21:37] different characters, missing signature [21:40] punchlines as a major launch, i.e. a low [21:43] fit extension introduced at maximum [21:45] scale. See, he was the same person, uh, [21:48] but his comedy was completely different. [21:50] Um, it's it's like if suddenly, um, [21:54] Andrew Dice Clay decided that he was [21:57] going to do a clean a clean type of [22:00] comedy um, and he was going to start [22:02] doing the hot pocket jokes or dad jokes [22:05] or things like that. It's not his brand. [22:07] I'm not saying it wouldn't have been a [22:08] smart choice uh, maybe to extend his [22:10] career, but it wasn't his brand. And so [22:13] when you get used to how someone is when [22:16] they when they show up and they act [22:17] completely differently, it's going to [22:18] throw you off. You know, it's it's this [22:20] is true in life as well. If you [22:21] completely change your brand, um you [22:24] know, you can throw off, you know, um [22:26] you show up to work one day with a toup [22:29] pay just out of the blue, people are [22:31] going to act weird around you because [22:33] they don't they're not really sure [22:34] what's going on till they figure out [22:35] what's going on. Um suddenly you have a [22:37] French accent and you're from Alabama. [22:40] they're they're going to have questions. [22:44] Um and and so that that's really what [22:46] this is speaking to is that um he was [22:48] stretching too far too fast, changing [22:50] too many of the core things that made [22:52] him identifiable immediately to his [22:54] audiences. Um you know people form [22:57] heruristics in their heads and so you [23:00] know they everyone puts things into [23:02] buckets and so his comedy was this is [23:04] what his comedy is. This is how long it [23:06] is. This is what he does. This is the [23:08] punchline. Um these are the these are [23:11] the the you know emotional damage was [23:14] one of his his signature lines. Uh [23:16] little did he know that not using things [23:18] like that is about to give him emotional [23:21] damage. Um sad to say like you don't you [23:24] don't like to see people who are [23:25] enthusiastic and want to try and do [23:27] things just be like it's it's hard to [23:29] watch the world crush somebody's dreams [23:31] like that. Um it's just amazing. He's [23:34] got this this uh stamina and and [23:37] motivation and positive attitude. I'm [23:39] sure it didn't feel that way when he [23:40] took the six months to look at what the [23:42] heck happened. Um but yeah, that that's [23:45] absolutely Let's go to the next one. And [23:48] you guys will recognize this from my [23:49] last three videos. I think in every [23:51] single video I've talked about exploring [23:54] versus exploiting. If you haven't, [23:56] you're free to take the 5 and 1/2 hours [23:59] to watch the last three [24:03] videos, but sorry I don't cut these [24:05] things out here, so it's going to be a [24:07] little live. Um, [24:09] explore versus exploit. And what we have [24:12] here is Steven was exploring [24:16] and he went from from 0% exploration to [24:20] 100% exploration. Um, so let's let's [24:24] have the AI cover this and then we'll [24:25] talk about it a little bit. [24:28] >> Definition. Organizations and creators [24:30] must balance exploitation, refining what [24:33] already works and exploration, [24:35] experimenting with novel options. [24:38] Overweaiting exploration can impose [24:40] shortrun costs and destabilize [24:42] performance. [24:43] How to use it properly? Run exploration [24:46] as a portfolio. Yes, [24:47] >> keep the reliable core format shipping [24:50] exploitation while allocating bounded [24:52] reverse. [24:53] >> I'm going stop there. So, it's one of [24:54] the things that I I think [24:57] he he said he would make 10% changes. I [25:00] don't I think you can make even smaller [25:03] changes. You can start you can very [25:05] slowly evolve the core product, but if [25:07] you wanted to go to episodic, [25:09] run small tests of that completely [25:12] separate from what you're doing. Um, the [25:16] idea for instance, Apple has, to my to [25:20] my knowledge, I could be completely [25:21] wrong, Apple has never sold a computer [25:24] in a regular store. I don't mean like a [25:26] computer store, but they you can't you [25:29] can't go uh and buy a full iMac [25:33] somewhere. They that they may have [25:34] changed, but back in the day, um, you [25:36] didn't go to Target to buy those things. [25:39] You can go buy iPads and all that stuff [25:41] now, and I'm sure they have the MacBooks [25:42] back here. Um but when they started [25:45] selling the iPod, they realized um they [25:48] really wanted to be directly in front of [25:49] people and so they need a different [25:51] sales strategy than um you had the [25:55] computers which were selling with the [25:57] think different. The iPod though was [26:00] marketed completely separately. you had [26:03] these vignettes of of silhouettes on [26:07] colorful backgrounds and then the white [26:09] cables of the the headphones uh always [26:13] with somebody and on their hip was the [26:15] iPod. So they they didn't just add a [26:19] product, they create a separate product [26:21] category and they treated it as a [26:23] different category. And so I'm I'm a [26:27] little different off here. run the [26:28] experiments as a portfolio outside of [26:31] the cash cow. I always tell people, do [26:35] not kill your cash cow. Leave the cow [26:38] alone. Don't try to get more out of it [26:40] or less out of it. If the if the cow is [26:43] already producing record amounts of [26:45] milk, don't mess with it. Go get a [26:48] different cow. Go try goats. Go do [26:51] something else. Do not mess with your [26:52] cow. And then you have the freedom and [26:54] runway to then explore. You can have [26:58] failures over here and you're not [27:00] endangering your cash cow. [27:02] >> Experiments exploration which is [27:05] basically the academic version of his [27:06] later 10% pivot [27:08] >> sort of. Yeah. [27:09] >> How it was used improperly here. He [27:11] shifted heavily into exploration. Two [27:13] years of build major release without [27:16] protecting the exploitation engine that [27:18] maintained channel momentum. [27:20] >> The bet was not staged and the [27:21] opportunity cost was enormous. Not just [27:24] that, if you really think about this, I [27:26] mean, [27:28] and I I know one of these other topics [27:29] can get to it, but when you're two years [27:32] into a into a build, that might be the [27:35] time if you're uh you want a sneak peek. [27:39] You don't want to you don't want to have [27:40] this two-year buildup in complete [27:42] secrecy and just drop it on people. Um, [27:45] now you can have a buildup so that the [27:48] expectations exceed what you're going to [27:50] release. Um, so for instance, people [27:52] were very excited about the rumors again [27:54] with the Vision Pro. Um, very excited, [27:57] very excited, very excited. And then [27:58] when they mentioned it and hinted it and [28:00] then it came out and they're excited, [28:02] it's getting ready. And then the the [28:04] audience heard the price like $3,500, [28:07] $3,600. [28:09] Theo [28:11] from the audience was you just felt like [28:14] the the the the recoil because Apple [28:19] already sells very expensive products [28:21] and people just just fell out. People [28:24] just fell out like I'm sorry you said [28:27] what? Um and you turned excitement into [28:30] disappointment. But I think in his case, [28:33] um, having a buildup, having having some [28:35] things, maybe some behind-the-scenes [28:37] things, testing them out, doing short [28:39] runs, not going for an entire episodic, [28:42] not going for 12 minutes, maybe doing a [28:44] little five minutes here. It would be [28:46] like if slightly like [28:49] double length and comp compilations of [28:52] chit. Those of you who have who have [28:54] been on on YouTube and and the and [28:56] Instagram and all this, you'll see chit [28:58] has been everywhere. and they took a [29:01] dumb joke that took off with a joke [29:03] about a purse and just blew up. Um, and [29:07] it, you know, little sketch comedy [29:09] group, just a little sketch comedy [29:11] group. Um, and now they're sort of doing [29:13] a little bit of character building and [29:15] they're they're expanding, but they're [29:17] not they're always calling back to the [29:20] previous content so that you feel [29:22] connected with what they're doing. And [29:24] so they're slowly moving into episodes [29:27] when it was these sketches that were [29:29] sort of like spaced out and you were [29:31] like, "Okay, it's the same it's the same [29:33] world. It's the same people and there's [29:35] a little bit more stories and there's a [29:36] few more things and then they started [29:38] connecting a few of the pieces very [29:40] slowly." Um, and I think they've done [29:42] that very well. Um, I don't know what [29:44] their view numbers are. It's it's [29:46] certainly they're they're they're off of [29:48] the initial hype uh uh cycle. So, you [29:52] know, their views now are going to be a [29:54] little less they're going to be a little [29:55] more organic and less viral. Uh, but [29:58] yeah, it's it's very hard to make that [30:00] transition and build up for two years [30:03] and multiples of six figures, you know, [30:06] that that's a lot that's a lot to ask [30:08] from explore exploit. You need to you [30:10] make the explore smaller, more frequent, [30:13] and keep keep the exploit going strong. [30:16] Let's go into some It's probably going [30:18] to do this to me again. No, it did not. [30:20] psychology lessons. So, uh, we're gonna [30:24] How does this affect someone? I'm not [30:27] imputing this to to to Stephen himself, [30:30] but how can this affect somebody um with [30:33] the audio? You know, what what could he [30:35] have thought about his audience [30:37] specifically um in in in this happening? [30:42] >> Definition. People interpret new [30:44] information using pre-existing mental [30:46] frameworks, schemas. [30:48] >> Yep. When content strongly mismatches an [30:50] activated schema, comprehension and [30:52] evaluation can suffer because the [30:54] audience has to re-encode what this is [30:56] in real time. [30:57] >> Yep. [30:58] >> How to use it properly? Activate the [31:00] audience's existing creator schema, [31:03] thumbnail, title cues, familiar [31:05] structure, recurring comedic beats. Then [31:08] introduce novelty gradually so the new [31:10] elements can be assimilated instead of [31:11] forcing a hard reclassification. [31:14] How it was used improperly here. He [31:16] trained an audience schema for a short, [31:18] punchy sketch and then delivered [31:20] episodic narrative comedy with different [31:22] pacing and fewer familiar cues, making [31:24] viewers do extra cognitive work before [31:26] they even get to is this funny? [31:29] >> Yeah. And so there you've got these [31:31] these setup expectations [31:34] uh when when you start creating [31:36] heristics in your audience. Um you know, [31:39] it's like Jim Gaffin and the Hot Pocket [31:42] Joke. He knows that his go-to joke is [31:46] hot. All he has to do is the hot pockets [31:49] and he's got you and he can bring you [31:51] in. He's also known for dad jokes and [31:54] things like that. If he suddenly [31:56] switched to Andrew Dice Clay, [32:00] he's not known for having a a a really [32:03] blue sketch. So even putting in a couple [32:07] words or or something would be massive [32:09] for his audience because they have to [32:11] figure out like [32:13] you want to know if he's losing his mind [32:15] on on stage. You like is he okay? Is is [32:19] is he having an episode? Is he about to [32:21] like drop down and foam with them out [32:23] like what is going on? And it shocks [32:26] people when you don't meet their [32:28] expectations. And if you start [32:30] stretching and introducing new things, [32:33] the one thing you can do is you can [32:35] train your audience or your customers to [32:38] expect little surprises. You the new [32:41] things are coming. Going back to Apple. [32:45] Oh yeah, one more thing. [32:49] Steve Jobs trained audiences and it was [32:53] if there was one or there wasn't one. [32:55] And it sort of went on the the [32:58] gamblers's addiction of random rewards [33:00] that you didn't always get one more [33:02] thing, but when you got it, it was like, [33:06] and I was even an Apple fanboy then, but [33:09] people lost their minds at one more [33:11] thing. People dropped everything. It [33:14] It's one of those They talk about food [33:16] being slap your mama. So good. It was [33:18] one of some slap your mama stebs has one [33:22] more thing. And and so you can you can [33:25] build that into your audience as well to [33:27] expect something new. That's sort of [33:29] what for instance the the the the Chit [33:32] show has kind of I don't know the [33:34] official new I just call it the chit [33:35] show. Chit always has something new and [33:39] you know something's going to twist and [33:41] you know something's going to be wild [33:42] and they keep going in a different [33:44] direction each time. Every time it's a [33:47] different direction [33:49] and so you're you're used to it. You're [33:50] waiting for it, but you're not getting [33:52] tired of it when you overdo it. And I [33:56] again, I hate dogging people, but you [33:58] people get sort of tired of it in mite [34:00] Shyamalan kind of way where you're [34:02] you're becoming formulaic and you're [34:04] just it's always the every presentation [34:08] is one more thing. It it doesn't hold. [34:12] Then you're now you're this is when [34:14] you're killing the cash cow. Um, so [34:17] let's go on to processing fluency. [34:21] And I've got to scroll two windows here [34:23] because where I have it reading from and [34:25] where you're reading from are two [34:26] separate things. [34:29] Definition. Stimuli that are easier to [34:31] process. More fluent familiar structure, [34:34] prototypical cues, repeated patterns [34:36] tend to feel more pleasant and earn more [34:38] favorable judgments. How to use it [34:41] properly? Keep fluency anchors stable. [34:44] Recognizable characters, signature [34:46] punchline cadence, predictable payoff, [34:48] and add novelty in small increments so [34:51] the audience's processing stays easy [34:53] while you evolve the product. How it was [34:56] used improperly here. He increased [34:58] novelty and complexity, longer [35:00] narrative, new cast dynamics, different [35:03] genre conventions while removing fluency [35:06] anchors, favorite characters, famous [35:08] punchlines. So higher production value [35:11] didn't translate into higher enjoyment. [35:14] Yeah, it's it would be as though I said, [35:16] you know, I really want to grow this [35:18] channel. So, uh I'm really gonna I'm [35:21] really going to put put a lot of uh u of [35:25] youth words into it. And suddenly, this [35:28] is the Skibbidity 67 hour with Doctor D. [35:33] All of you are going to go, "What the [35:36] hell is wrong with him?" And you'd be [35:39] you'd be right. I actually know what [35:40] those words mean. That doesn't make it [35:42] better. That's not it's not how I [35:44] normally talk to you. It's the one [35:46] reason I I'll give you a good fluency [35:48] anchor here. Do you know what a good [35:49] fluency anchor is? I've I'm I'm four [35:53] episodes in. Um but I I've done shows [35:56] before and for you know one of the [35:58] things I used to do I I always think of [36:00] my clothing. So in any media that I've [36:02] ever done uh it was always clothing. I [36:04] used to do a lot of outside. So I would [36:07] always be wearing sunglasses and I [36:08] realized I'm always wearing sunglasses. [36:10] So when I started making my first inside [36:12] videos, I realized and I I did a [36:14] recording and I looked at it and I go [36:19] something something's wrong here. Like [36:22] that's it's something's wrong. Well, [36:25] first okay, the sound it's quieter and [36:28] I'm like you're looking at my eyes. [36:31] Nobody ever sees my eyes. I'm always [36:34] wearing I'm always outside. I always [36:35] have dark glasses. Suddenly I can see my [36:38] eyes. It doesn't look like the other [36:40] videos. And it's the one reason why in [36:42] this video I left my hoodie on. So, I [36:45] have a shirt. I have a shirt that I wore [36:48] to work today. It's a little wrinkly, [36:50] but it's it's cotton. It's supposed to [36:52] be a little wrinkly. I specifically [36:55] left on my hoodie. I don't even have my [36:58] window open like I have for for everyone [37:00] else, but I have my hoodie on. I might [37:02] shock you guys if suddenly I show up and [37:04] I've got a suit and tie on or I'm [37:06] wearing a fedora. Uh, I think it was a [37:09] little a little odd. I forgot to wear my [37:11] glasses and then I wondered why I had a [37:13] headache after the last four hours of [37:15] reading from a computer screen, which I [37:17] can I can read without the glasses. [37:20] That's not the point. It's that if I'm [37:22] going to establish something for uh [37:25] people to get used to. It's what they're [37:27] going to expect. It's why when you you [37:29] view certain creators, they will wear [37:32] the same clothes or the same type of [37:33] clothes or they will have the same [37:35] backgrounds or they will uh start doing, [37:37] you know, at some point I may change the [37:39] background. I may want want this to look [37:41] a little better. It's going to throw you [37:44] off and you won't know why. It's because [37:46] if you become a viewer of anything, all [37:50] of these things start forming heristics [37:53] in your brain of what to expect. When I [37:56] start watching Dr. do. I'm expecting a [38:00] little red tint because I've got an LED [38:02] up here. I've got the hoodie. I've got [38:04] the glasses. I've got a not quite dark [38:06] background that just looks like just [38:08] sitting in his home office. These are [38:10] things that you're getting used to. If [38:11] suddenly, for instance, I come back and [38:13] this video that you see down here in the [38:16] bottom right is suddenly up and to the [38:20] left and it's it's just going to throw [38:22] you off. You're going to be used to [38:23] seeing videos in a certain way. And [38:26] unless I make changes very slowly to [38:28] that or you know if if you're a dying [38:32] business or the views just never pick [38:34] up. You you do you do a a YouTube for a [38:37] year and you're just not getting over [38:39] like 10 viewers which can happen. Like [38:41] hey not this this one may not do any [38:44] better. Who knows? At some point things [38:46] take off a little slower. Um you know [38:49] it's like they say it's it's hard going [38:50] from one to 100. It's harder going from [38:52] 100 to a th00and. It's harder. Uh but it [38:54] gets easier. The the 1 to 100 is harder [38:57] than the 100 to a,000 is harder than the [39:00] th00and to the 10,000. Um but things [39:02] just don't happen. And so you can try to [39:05] juice up what you're doing. If you're [39:06] running a small home business and things [39:08] aren't taking off, you're you can throw [39:10] in a a curveball. Stephen, he was [39:14] getting 10 million views per video. [39:19] you can't go up like at that point your [39:22] competition really is Mr. Beast. Um, and [39:26] so you are you're on a knife's edge of [39:28] when you go too far it will fall off, [39:32] not take off like exceeding 10 million [39:36] that you know that's that's harder. It's [39:38] it's it's you're you're asking for for [39:41] something that's already pressing up [39:42] against the ceiling to to do something [39:45] different. Um, and that's where the [39:47] these fluency anchors really start to [39:49] matter. Like for the few people that are [39:51] watching my videos right now, um, it's [39:52] it's not a big thing. Of course, people [39:54] later will if they like this, they will [39:56] go back and watch the videos that [39:58] they're watching. Now, I've done that [39:59] before. Um, you know, it's like the old [40:01] MKBHD. You go see like this little kid [40:04] reviewing phones. And it's a very it's [40:06] very different. It's not the kind of [40:07] channel you would want to watch. You [40:09] want to watch MKBHD. Now, when you watch [40:12] this kid, you're like, "Oh, I wouldn't [40:14] have watched that. [40:16] But it changed slowly over time and he [40:18] learned [40:20] with Stephen. He he was there and his [40:23] his fluency anchors were were were were [40:26] set in stone. And because he didn't [40:29] already make multiple types of videos, [40:31] he was kind of locked in. So, one of the [40:33] things he could have done was not do [40:34] that from the beginning. Even though he [40:35] saw videos taking off, he could have [40:37] kept the odd video out a little bit just [40:40] to keep keep the door from closing on [40:42] him. just to just to keep that there and [40:45] say, "No, I'm I'm not allowing that door [40:47] to close and becoming uh siloed into [40:50] this one thing." So, that's one thing he [40:51] could have done a little bit, but it's [40:53] very hard to do. Once you see something [40:54] working, you lean into it. [40:57] Now, let's go into some sociology here. [41:03] We're going to move much faster. So, I'm [41:05] going to let most of this read because I [41:07] really want to get to the end on what [41:08] I've got here. I really did want to keep [41:10] this to a single hour. I I will not be [41:13] able to do five days a week if I do more [41:15] more than an hour. [41:18] >> Definition preferences and what counts [41:21] as good valuable are shaped within [41:23] social fields. Cultural capital [41:26] recognized competence style legitimacy [41:28] helps actors succeed in a field and [41:31] audiences interpret works using field [41:33] specific. [41:33] >> By the way, when they say actors, they [41:36] don't mean like stage actors or film [41:38] actors. that they mean people people in [41:40] the world acting [41:42] >> codes. [41:44] How to use it properly? [41:46] If you want to move into an adjacent [41:48] field, for example, from sketch comedy [41:50] to episodic narrative, you typically [41:52] accumulate legitimacy and translation [41:55] bridges over time, collabs, hybrid [41:58] formats, and repeated signaling that [42:00] teaches the audience the new code. [42:02] >> That's the exploration [42:03] >> how it was used improperly. Here he [42:05] attempted a rapid repositioning without [42:07] first building the audience's shared [42:09] interpretive code for the new field. So [42:11] viewers applied the wrong code expecting [42:14] the sketch field and judged the work as [42:16] a mismatch rather than an evolution. [42:18] >> Yeah. And he he mentioned that he felt [42:21] it made him feel stupid. Um I think if [42:24] you kind of look at it, it's not only [42:26] that it he audience may have felt duped [42:29] and that was certainly not his [42:31] intention. If that was his intention, [42:33] yeah, he should feel stupid, but I don't [42:35] think that was his intention. So, the [42:37] the audience came in, it's it's like if [42:39] you suddenly uh came in, I think there [42:42] was a um if you watch the movie Man in [42:45] the Moon with Andy Kaufman, um and [42:47] people wanted him to play his character [42:49] from Taxi. Um, and he got mad and so he [42:53] just had a had a book play on a record [42:56] or he read a book or something something [42:58] like that because he wanted to do [43:00] something different and it actually made [43:02] the audience angry because anger always [43:07] and this is one of what you're going to [43:08] hear me say this a lot. Anger and rage [43:11] and all of those negative emotions [43:14] always come from unmet expectations. And [43:17] anytime you uh lean into setting an [43:22] expectation with somebody, and this [43:24] could be your romantic partner, this [43:26] could be your co-workers or your boss or [43:28] your children. When you set an [43:30] expectation and break it, there's where [43:34] the negative when they have an [43:35] expectation and that expectation is not [43:38] met, you break trust. You you make anger [43:41] and things. And so this is exactly what [43:42] this is is going into uh with field [43:45] theory here is in the world um you are [43:50] creating these social fields and [43:52] cultural capital over time that is [43:55] giving you those things as uh being [43:57] recognized of having competence and a [43:59] style and being legitimate. A comedian [44:02] has established they are legitimately [44:04] funny. And so you if you break that [44:07] expectation, [44:08] you break all of that too. you're no [44:10] longer funny or stylish or competent. [44:13] Um, so that's that's really what that's [44:15] going to Let's go to the next one here. [44:17] This is this is really good stuff. [44:21] >> Definition audiences are gratification. [44:24] >> They choose media to satisfy specific [44:25] needs. For example, quick diversion, [44:28] mood management. [44:29] >> So quick here just like this is about [44:32] the these two sociology is about the [44:34] audience. Um, you know, audiences are [44:39] coming to YouTube and Instagram shorts [44:41] for a reason. They want a specific thing [44:44] back. And so, that's what it's actually [44:45] listing. So, let's go back over this [44:47] >> definition. Audiences are active. They [44:50] choose media to satisfy specific needs. [44:53] For example, quick diversion, mood [44:55] management, social sharing, identity [44:57] reinforcement. [44:58] Media compete with other ways to meet [45:00] those needs. How to use it properly? [45:04] Identify the core gratifications your [45:06] audience reliably seeks from you. Then [45:09] ensure any new format still delivers [45:11] them or clearly signals a new [45:13] gratification to a new segment before [45:15] scaling the change. [45:16] >> Y how it was used improperly here. The [45:20] audience subscribed for a specific [45:21] gratification 3inut comedy sketch per [45:25] his own postmortem. But the new show [45:28] offered a different gratification [45:29] profile episodic narrative. He expected [45:32] the same need satisfaction with a [45:34] different delivery system. [45:37] >> And that speaks to some of those [45:39] gratification points. So, if you know [45:41] what your audience wants to do with the [45:44] product that you're giving them, for [45:45] instance, sending someone a a a 30 [45:49] second sketch or a three minute sketch, [45:53] you know, or a short or a GIF, you know, [45:56] it it's it's part of that social sharing [45:58] and identity reinforcement of inroups [46:01] with your friends. You both like these [46:03] jokes. You you share this type of of [46:05] content with each other. What is your [46:07] audience supposed to do with a with a [46:10] 12minute episode? You know, it's a [46:13] narrative. It's people acting. You're [46:15] not riffing like like comedy is very [46:17] much riffing like I am. Like I knew what [46:19] the notes are. I knew the basic points [46:20] and the beats. And I've done this [46:22] before. I've actually this I've sort of [46:24] been down this road many times. This is [46:26] a new show, but it's not new to me. And [46:28] so I sort of know the beats of what to [46:30] hit that work for me. It doesn't mean [46:32] I'm good at it. It just means I know how [46:33] to hit those. Um, and when you go to [46:36] acting and you've got a script, you're [46:37] gonna act very differently than than [46:39] read, you know, memorizing a script or [46:41] anything like that. So, it it I can do [46:45] this very well. I can get get up and rip [46:47] all day long. But, as you've seen the on [46:49] the few times I've read, I'm not a good [46:52] live narrator. Um, I would not be a good [46:55] actor on stage. I would not be good [46:58] giving a a presentation. I can I can [47:01] speak in front and I'll have my notes, [47:04] but I will mostly riff that. That's [47:06] that's what I do. And what he did was he [47:08] took an audience that ex expected that [47:10] and his whole demeanor changed and [47:13] suddenly his identity which was tied to [47:15] their identity through a little bit of [47:17] parasocial changed and they couldn't [47:20] share and they didn't get the quick [47:22] diversion. Now they've got this they got [47:24] Netflix they've got a Netflix episode [47:27] here. They've got a they've got an [47:28] episode of the Brady Bunch, you know, [47:30] that's you know, 12 minutes without [47:31] commercials. Um, you know, that that's [47:33] what they're dealing with. And so, you [47:35] know, it's it's handing that, you know, [47:37] it's like, "Oh, my cheesecake is here. [47:39] My cheesecake is here. My cheesecake is [47:40] here." And you sit down and it's like th [47:44] this this looks good, but I didn't want [47:48] fish. I I want cheesecake. I'm sure the [47:51] fish is wonderful, but I I have my heart [47:56] set on this. and that when they see his [47:57] video, that's that's what's happening [47:59] here. Um, and their needs that are not [48:01] being met and that's where the [48:02] frustration and that's also for those [48:04] even though the algorithm did change. [48:07] It's also why the audience didn't [48:08] respond because once they got burned, [48:11] they didn't want to click another video [48:12] like uh I had a bad experience last [48:15] time. I don't want to repeat that. [48:17] Scroll past. And so the algorithm is [48:20] also the the even if it's just a few [48:22] extra people scrolling past, the [48:24] algorithm is feeling those people scroll [48:26] past. Um and that can happen in in life [48:29] too. That can happen to a small [48:30] business. One bad hiccup, one bad [48:32] experience, you know, putting in mixing [48:35] up your baking powder and baking soda in [48:38] your recipe and suddenly it's just a [48:40] constant drop off. And then if you're [48:42] using something like Yelp or Google Maps [48:44] and they see the traffic drop off, you [48:46] just start falling in the rankings. like [48:47] it doesn't take a lot uh in in in [48:50] today's world. All right, let's go to [48:53] the sunk cost. Now, most of you know [48:55] what a sunk cost fallacy is. It's it's [48:57] pretty common, but let's go over it [48:59] anyways and and kind of go into his uh [49:01] the issues he was dealing with. Now, [49:04] >> definition, people show a greater [49:06] tendency to persist with an endeavor [49:08] after investing time/money/effort [49:11] even when those past costs are [49:12] unreoverable and should be irrelevant to [49:14] the forward-looking choice. [49:16] how to use it properly. Stage [49:19] investments, cheap tests first. Set [49:22] explicit kill criteria before spending [49:24] big and make go/nowgo decisions using [49:27] marginal expected value, future cost, [49:30] benefits, not past spend. [49:32] >> Why do you think I don't edit these [49:34] videos? [49:36] Why do you think I've got basically a [49:38] three camera setup? You know, I'm [49:40] sitting here. I've got I got a little [49:41] bit of software. This none of this is [49:42] new to me. I don't have fancy [49:44] transitions. I have the camera. I have [49:48] YouTube. I have my notes. Why do you [49:51] think I have it set up? This Why also do [49:53] you think I have the the notes prepared? [49:55] I don't have like a a PowerPoint. um [49:57] this low low production value over here [50:01] because until there's an audience um and [50:05] any type of monetization that would come [50:08] of this um me going out and I've done [50:12] this before um I've actually created [50:15] green screens way back in the day I used [50:18] to back before [50:21] podcasts exist um there was real audio [50:26] and shock wave and I and a few others [50:29] would uh belong to a sort of game [50:31] collective where um if I don't know if [50:34] any of you would possibly remember what [50:36] Planet Fortress was way back in the day. [50:39] Um you could have your own website if [50:42] you were kind of known in the community. [50:43] They'd give you a website and most [50:45] people would create a website, write [50:47] about the the type of game that they [50:49] followed. kind of like this is like um [50:53] it's like the the the the old west [50:55] version of of Twitch or something like [50:58] that. There was no there was no YouTube [51:01] and I started getting into video and so [51:03] this is on dialup. People had to [51:05] download and watch these videos. Um but [51:07] I had I had a a computer with a nice uh [51:10] uh card to do uh video work. It did [51:14] enough processing that I could set up a [51:15] green screen. And so I actually got a [51:17] board with lights behind it that would [51:19] glow behind me that would actually do an [51:21] outline and on top of it I would put the [51:24] game behind me. And so I was someone who [51:27] liked to review maps of games. So map is [51:29] basically a world that players go into [51:31] and play and they would often play the [51:33] same ones. So I would go into these maps [51:36] and I would take screenshots of [51:38] different places and it was sort of a [51:39] capture the flag. So you had one a team [51:42] would have a defense and an offense and [51:44] the defense is protecting and the [51:45] offense is trying to get through. And so [51:47] I would take different positions and [51:50] talk about where you'd want to put your [51:52] player and where you'd want to do [51:53] things. I would stand up against the [51:55] screen. I put a lot into it and it was [51:57] fun. And back in the day I I got to say [52:00] I was probably the most except for like [52:02] you know I uh uh Justin TV or or [52:06] something like that. I was the most [52:08] popular video guy online [52:12] there w that wasn't a lot of people [52:14] number of people actually watching these [52:15] was like 3,000 like it wasn't a lot of [52:18] people and there was no money in this [52:21] and yet you know this is before G4 TV [52:24] even existed when they tried to do this [52:26] and make make a TV version of internet [52:29] video before YouTube took off. So this [52:32] really goes into having all that [52:35] experience yet I'm on a [52:39] one two three camera setup. That is why [52:44] everything is this is this new show is [52:46] exploration not exploitation. [52:51] The equivalent of what Stephen he did is [52:55] let's say I really believe I'm doing so [52:58] good at business being being a being a [53:02] guy who uses his business mind and so [53:05] I'm going to do this because I'm using [53:07] my business mind and I'm going to quit [53:09] my day job. That's basically what he [53:13] did. You don't want to do Don't kill [53:16] your cash cow. Have a little common [53:18] sense. That's why we're talking about [53:21] sunk cost fallacy here. And that's [53:24] that's where [53:26] getting into a two-year project when [53:28] you've never even tried it once. [53:31] Throw together a 12minute sketch that's [53:34] dumb, has no real script, has no real [53:36] sets. Make it look overly dumb. Lean [53:38] into the dumbness of it. Lean into lean [53:41] into behind the scenes of your normal [53:43] sketch. Do your normal sketch and then [53:45] break character. like and you're just, [53:47] you know, he could have done something [53:48] like that where he's like, what is it? [53:50] Line and then like your line is [53:53] emotional damage. Oh yeah. And then he [53:55] comes back in like he could have played [53:56] that and tried the longer sketches and [53:59] done a few things. And if that failed [54:01] and all he lost was a few views and [54:03] they're like, "Oh, he's he's silly." And [54:06] he just went back. No harm, no foul. You [54:08] know, he could have done things like [54:09] that. getting in two years, multiple six [54:13] figures, [54:14] man. He He could have done it with $50 [54:17] and a couple friends that didn't mind [54:19] being on camera and being a little [54:21] famous and they could have hidden behind [54:23] cameras or something like that. He this [54:26] could have been workshopped so much. And [54:28] this is true in all of business. Before [54:30] you go and and spend your life savings [54:33] selling Mary Kay or Tupperware or an [54:36] MLM, here's an idea. before you get into [54:40] your MLM, try try something. Go to the [54:42] store, buy the thing you want to sell or [54:45] the whatever. And then just try to sell [54:48] it to strangers. Not your friends, not [54:50] your family, not your workplace. Try to [54:52] actually f go to strangers, knock on all [54:55] your neighbors doors, ask them like, [54:56] "Hey, I was thinking about selling this. [54:58] Would you want to buy this from me?" [55:00] That sounds painful, doesn't it? [55:03] Well, that's what you're getting into. [55:05] You know, workshop these, try them out. [55:08] If you're good at it, great. Go forward. [55:11] Start start taking more explor uh [55:13] exploratory steps at it and then you're [55:15] going to build something up. Um but [55:17] don't think that you're going to be the [55:19] schwarma king of DC. Like I love my [55:23] schwarma in DC. You give me my falafel [55:25] and my schwarma. But I'm like, you know, [55:28] I made some at home and um yeah, I just [55:32] I I do this little thing with sour cream [55:34] and I did this thing and I go out there [55:36] and I don't know anything else about [55:38] that business and I just sell sell my [55:41] house, sell my car and I'm going to have [55:43] a food truck. What do you think's going [55:46] to happen? [55:48] Exactly. Pro I'm probably not going to [55:50] be on on, you know, Shark Tank with with [55:54] Dr. introduce schwarma recipe like [55:56] that's not that's not going to be a [55:58] thing that's going to I'm going to I'm [56:00] going to fail I'm going to fail badly um [56:03] because there's so much more to it I [56:04] didn't you know I could you could try [56:06] those things out go to a state fair it's [56:08] like ah hey I don't see any schwarm say [56:10] you guys mind if I try to try like I'm [56:12] going to do a one day booth can I do [56:13] like a one day booth and I'm going to [56:16] make them ahead of time sell them till [56:18] I'm out fold up my table and my my my [56:22] umbrella and I'm going to go [56:24] You can workshop about anything in this [56:27] world. Um, do not sell it all and go [56:31] out. That's why they they say, you know, [56:33] uh, uh, they'll, it's kind of a myth, [56:34] but lottery winners going broke. It's [56:36] usually because they take their entire [56:37] millions and then invest all of it in [56:39] something really dumb. That's a failure. [56:40] They do this, but with their entire [56:43] lottery winnings, and then they're [56:44] actually in bankruptcy. Like, that's [56:46] what happens. So, let's go a little [56:48] further. We've got prospect theory. This [56:50] is our last one here. Prospect theory is [56:52] a little different, but it's about it's [56:54] about how you think about these things. [56:56] One of my favorites. I'm a huge fan of [56:58] Conoran Tverki as well as Richard [57:01] Thaylor and Sunstein. Sunstein, I love [57:03] your work as well. [57:06] >> Definition. People evaluate the outcomes [57:09] relative to a reference point. Losses [57:12] typically feel larger than equivalent [57:13] gains and decision weights can distort [57:15] how people respond to risk. [57:17] >> Fear, [57:17] >> especially around gains versus losses. [57:20] How to use it properly? Choose a [57:22] reference point that reflects learning, [57:24] not a 10m views baseline. [57:26] >> Cap downside with small bets and avoid [57:29] all or nothing moves that turn normal [57:31] variance into psychologically perceived [57:33] catastrophe. [57:34] >> Yeah. [57:35] >> How it was used improperly here. His [57:38] reference point was sustained viral [57:39] performance every upload. So the [57:42] underperformance was experienced as a [57:44] major loss. The initial big swing [57:46] strategy implicitly overweighted the [57:48] upside while underweing the probability [57:50] of audience algorithm rejection. [57:55] >> If your child is not a straight A [57:58] honoral student, I'm not saying they [58:01] shouldn't apply to Harvard. I think [58:04] everyone should. If you've got the money [58:05] for the tuition, [58:08] you you shoot that basketball. You you [58:10] go for it. Go long, slugger. go along. [58:16] Do not put every hope and dream and [58:18] don't don't say, "Okay, well, where did [58:20] you apply?" I applied to Harvard. Where [58:22] else? Oh, nowhere else. I'm getting into [58:24] Harvard. Oh, boy. The pain of that loss. [58:29] That person may never go to college. [58:32] There are plenty of great colleges. In [58:34] fact, it's detrimental to most people to [58:37] go to an Ivy League college. Um they're [58:41] so used to being the big fish in their [58:43] school, the smart one, the the winner of [58:46] debates and speeches and valadictorian. [58:48] They are now going into a pool of people [58:52] who are except for a few of those [58:54] people, everyone else will be smarter [58:56] and they've already been there for [58:58] several years. They are getting in to [59:00] the deep end that they're not prepared [59:02] for. And so even if you get in like the [59:06] again not meeting expectations, you [59:09] expect I'm a winner and I go here [59:12] because I'm a winner, but I go here and [59:16] my professor just gave me a C and told [59:19] me that I do not spend enough time [59:21] reading and do not ever show up in his [59:23] class again until I've actually read the [59:25] entire book and understood it. And then [59:28] also the other reference books that I've [59:29] got those as well. [59:32] Suddenly they're not a winner. And the [59:33] pain of that loss can be soul crushing [59:37] because the expectation was set. It's [59:39] not the oh oh we should feel sorry for [59:43] the the Harvard kids. It's hard to [59:45] explain. I do. I do feel sorry for those [59:48] kids because their expectations have [59:50] been set so high. the emotional pain of [59:55] just being [59:56] crushed [59:58] and suddenly feeling that imposttor [1:00:00] syndrome of I really do not belong here. [1:00:04] You know how if you if you know and you [1:00:08] have you're honest with your child and [1:00:10] you're like hey you're a great student [1:00:12] but I really think you should take a [1:00:14] couple years at community college [1:00:16] explore what you want to do first. if [1:00:18] you still want to go, you know, you [1:00:21] still got the application. I don't know. [1:00:22] Maybe Harvard says no the second year. [1:00:24] If so, I mean, you can. I guess I guess, [1:00:29] you know, take your shot and and suffer [1:00:31] the slings and arrows of great [1:00:33] misfortune, but [1:00:36] it's it's not the it's not the prize you [1:00:38] think it is. Um, if if your expectations [1:00:42] are that you're always going to be [1:00:44] number one, um, same with these other [1:00:47] big swings. take a big swing, but do it [1:00:49] in such a way that you're not crushing [1:00:51] all of your expectations and you put all [1:00:52] of your dreams into this one tiny little [1:00:54] basket. So, now we're coming to Dr. D's [1:00:58] special corner. And by the way, under [1:01:00] here, just cuz I'm going to flip [1:01:02] through, I actually do have, [1:01:05] if any of you, you can you can rewind [1:01:07] this, that's going to be the YouTube we [1:01:09] just watched. And there are the actual [1:01:12] papers that you can go and look them up [1:01:15] yourself. Some of them are actually not [1:01:17] too bad to read. I would suggest just [1:01:19] read the abstract. You don't have to [1:01:21] read the just read the abstract. You're [1:01:22] like, "Oh, that's interesting." You can [1:01:24] actually learn what they really tested [1:01:25] for, what they really wrote about. [1:01:27] Always fun to do. You don't have to be [1:01:29] an academic. Like, it's like it's like [1:01:32] getting a free college course without [1:01:34] having to read the book. It's like you [1:01:36] read the abstract. It's supposed to be [1:01:38] written for regular humans to read, [1:01:39] unlike the rest of the paper, which is [1:01:41] not read written for regular humans to [1:01:42] read. Um, and then if you still have [1:01:44] questions about it, just ask AI. Simple [1:01:46] as that. Dr. D special corner. Okay. [1:01:51] What are the lessons that Stephen He had [1:01:54] that you need as well? Have friends who [1:01:56] are willing to be honest and tell you [1:01:59] no. For instance, take a look at Elon [1:02:02] Musk and his idiotic Twitter ideas. [1:02:04] There is a reason that every single [1:02:06] brand decided to leave and he has [1:02:09] destroyed everything that was [1:02:12] potentially good about it and and lost [1:02:14] so many you know there's people there [1:02:15] now for the AI u but he didn't have to [1:02:18] he alienated a brand when the social [1:02:20] narrative was that they were like okay [1:02:24] we okay everyone calm down [1:02:28] he actually might be able to fix it and [1:02:30] then instead he did all of the worst [1:02:32] things and then up. So, everyone around [1:02:35] and the reason he did that is everyone [1:02:38] around him kisses his ass and nobody can [1:02:40] tell him no. Um, and now he couldn't get [1:02:43] a friend to tell him no. Get a friend [1:02:46] that can tell you no. If you have nobody [1:02:49] around you who has told you no in a [1:02:51] while, I feel sorry for you. You are [1:02:54] going to live a life of pain and misery [1:02:57] when you hit a brick wall. And they're [1:02:59] just going to keep coaching you on and [1:03:01] coaching on. They're going to be such [1:03:02] sick offense until you crash headlong [1:03:05] into a wall. You know, [1:03:08] some people in this world could have [1:03:10] been told no. [1:03:12] Pete, did anyone? Someone should have [1:03:14] said, "Hey, buddy, [1:03:17] maybe you shouldn't do that." Do you [1:03:20] think he had anyone around him in his [1:03:23] crew that said no? Of course he didn't. [1:03:27] That's just a story that happens again [1:03:29] and again and again. But it does play [1:03:30] out on the smaller scale with the rest [1:03:32] of us. Have people around you who don't [1:03:35] need to have buttholes around you, but [1:03:38] you can have people who are honest with [1:03:40] you. And they may not be like, "No, [1:03:42] that's stupid." They might not say that [1:03:43] to you, but they're like, "I I don't I [1:03:46] don't get your idea." Like, "It's it's [1:03:48] not connecting with me. It's not it's I [1:03:50] don't I don't get it." You know, have [1:03:52] those people around. Number two, and you [1:03:54] can do this in your entire life with any [1:03:56] project you want to do. You can even do [1:03:58] this before you cook dinner with a new [1:04:00] recipe. Do a premortem. Steven did a [1:04:04] great job here. He did a postmortem. And [1:04:07] there's nothing wrong with doing a [1:04:10] postmortem. [1:04:11] He goes [1:04:13] spent six months, talked to people, [1:04:18] did reading, reviewed. [1:04:22] The key is what I got up here [1:04:26] that you know how long these notes [1:04:27] actually took me a little AI making sure [1:04:30] I got it got the actual sources and [1:04:32] actually documented those for me and [1:04:34] then cleaning up the formatting and all [1:04:35] of that. You know how long this this [1:04:37] whole thing took me? 10 minutes. [1:04:40] 10 minutes. [1:04:42] What a premortem does. So post-mortem, [1:04:46] afteraction, postmortem doesn't mean [1:04:48] anything bad happened, but if you want [1:04:49] to review an afteraction report, um, [1:04:52] same thing if if if a hospital has a [1:04:54] mass casualty event, they're going to do [1:04:56] a post. What do we do right? What do we [1:04:57] do wrong? What can we do better next [1:04:59] time? Uh, police, same thing. What do we [1:05:01] do right? What do we do wrong? What can [1:05:02] we do better next time? A lot of times [1:05:04] when it's public, people aren't very [1:05:06] free to speak, unfortunately. So, they [1:05:08] kind of suck when they do them. uh in in [1:05:10] in government unfortunately um people [1:05:13] don't like to be people don't like to [1:05:15] admit what they really did wrong. Um I I [1:05:18] could name a certain um large national [1:05:21] organization that recently did a [1:05:24] post-mortem on their performance. Uh I [1:05:28] believe the year was 2024 and overall [1:05:31] most people believe that they just [1:05:33] couldn't be honest with themselves. And [1:05:36] that's a problem. If you're going to do [1:05:38] a post-mortem, be honest with yourself. [1:05:41] Because if you're going to do a [1:05:42] premortem, you need to be you you got to [1:05:45] get rid of the stars in your eyes when [1:05:46] you do these. A premortem says, "Okay, [1:05:49] let's assume it it it fails spectac [1:05:52] everything go it spectacularly fails." [1:05:55] Let's pretend that. Now, let's go over [1:05:58] why. Okay, it failed. Okay. Okay. Well, [1:06:01] if it fails, then maybe [1:06:06] on every day we filmed, someone else was [1:06:08] sick and so it pushed our schedule. Or, [1:06:11] oh, what if the audience doesn't [1:06:12] respond? Well, and then what you can do [1:06:15] is once you've done those things like [1:06:17] what what this this would have been a [1:06:18] premortem. If we just would have said, [1:06:21] oh, it's horrible and it wrecked the [1:06:22] whole channel. Why would that have [1:06:23] happened? And then we explain this say, [1:06:25] okay, well, there's a big format change [1:06:28] that could fail with the audience. [1:06:30] there's no connection to the characters [1:06:31] that could fill with the audience. And [1:06:33] what they might have done is said, [1:06:34] "Okay, let's start adding a few. Let's [1:06:37] start let's take the time down. Let's [1:06:39] take the budget down. Let's take the [1:06:41] characters down. Let's connect some more [1:06:44] of the jokes and and rain this thing [1:06:46] back in." That's what would have [1:06:48] happened. Um, and if Stephen had done [1:06:51] that little bit and had instead of 6 [1:06:54] months after two years before had taken [1:06:56] had this idea and said, "I'm going to [1:06:58] take 6 months talk to professional [1:07:00] friends about this who are going to be [1:07:02] able to tell me no or who are neutral [1:07:03] and are not my friends. I'm going to [1:07:05] talk to professionals." Um, like this [1:07:08] was 100% avoidable by just talking it [1:07:11] out, writing some notes, having a [1:07:13] meeting. Ah, whiteboards everywhere. I [1:07:15] said his the cost to him for this was [1:07:19] more than my entire doctorate of [1:07:21] business administration. [1:07:23] It would have been it would have taken [1:07:24] more time. It would have been cheaper [1:07:26] for Steven to pay for a doctorate of [1:07:30] business administration [1:07:33] and then know than to have this failure. [1:07:37] when you start scaling things like that, [1:07:41] a phone call, you know, it it would have [1:07:44] at least served a phone call. And if [1:07:46] someone's like, if someone is if you go [1:07:48] into one of those meetings, you're like, [1:07:49] "Okay, I know a friend. He does [1:07:50] business. Let's talk about it." It's [1:07:51] like, "Oh, yeah, you're great. You're [1:07:53] the" And you get a hype, man. Okay, that [1:07:56] conversation's throw that conversation [1:07:58] in the trash. Treat it like the ice [1:08:00] cream it is. It was fun. It tasted good, [1:08:03] but it's absolutely worthless to what [1:08:06] you need. and g talk to somebody that [1:08:09] that has a level head does not you win [1:08:11] lose or draw. It's not gonna affect [1:08:13] them. You you could completely lose your [1:08:15] career does not matter to them. Um and [1:08:17] is just willing to give you advice and [1:08:19] and talk straight and also kind of [1:08:21] understand your industry a little bit [1:08:22] like that would also help. So you know [1:08:24] you like Stephen said he talked to other [1:08:26] creators. This would be the time to to [1:08:28] do that that premortem. I'm like you [1:08:31] know I don't really I don't know what's [1:08:34] wrong but I'm feeling something's wrong. [1:08:35] What do you think? That's a good way to [1:08:36] do it. I It feels like something's off. [1:08:40] What do you think is off? Like I feel [1:08:42] it. You're giving them permission. What [1:08:44] do you think's off about this? Do this [1:08:46] with your friends. The next time you [1:08:48] have an idea that's big and you want to [1:08:49] try something, just just tell us like, [1:08:53] "Hey, Sally, is this [1:08:56] something? I don't know. Something feels [1:08:58] off. What do you What do you think's off [1:09:00] about it?" And they're going to go, [1:09:01] "Well, is it the this or is it the [1:09:03] this?" and they're starting to be honest [1:09:05] with you. And it's not that they're [1:09:08] dogging your idea, but everyone's going [1:09:10] to do things differently and think some [1:09:12] things are going to strike them, but [1:09:15] they don't want to upset you. They don't [1:09:16] want to offend you by by telling you [1:09:19] necessarily no, but you can encourage [1:09:20] that from people. [1:09:22] And the last one before we wrap this up, [1:09:27] sunk cost success magnets. Now, I'm just [1:09:30] going to kind of read here because I [1:09:31] think I did an okay job. Just like Mark [1:09:34] Zuckerberg, you have this one really [1:09:36] good idea, the Facebook, and you float [1:09:40] through buying up other people's good [1:09:41] ideas like Instagram and WhatsApp. [1:09:45] But whether it's the Facebook phone or [1:09:47] the metaverse or llama AI, you never [1:09:50] catch lightning in a bottle again. Your [1:09:52] mistake, you think you're raw genius [1:09:55] produced the million billion dollar idea [1:09:57] when in reality, you're just in the [1:09:59] right place at the right time and really [1:10:02] lucky. [1:10:03] and you happen to be good enough to [1:10:05] carry it out. I'm not going to put put [1:10:08] poo poo the talent just because [1:10:10] someone's lucky. It's still requires [1:10:12] talent to execute. So that doesn't mean [1:10:15] you're like a genius idea guy. [1:10:20] I think everyone likes to quote Edison. [1:10:22] Found a thousand different ways to not [1:10:25] make a light bulb. Oh, that's just [1:10:26] persistent. You just But nobody likes to [1:10:28] talk about his failed attempt to run DC [1:10:30] current nationally. Now, his company [1:10:32] electrocuted a damn elephant to scare [1:10:34] Americans away from AC, which was which [1:10:36] is in nearly every home in the world [1:10:38] now. I think there's some DC and like [1:10:41] small villages um on on unac solar or [1:10:46] wind. I think even wind has to be I'm [1:10:49] not even sure about that. But the [1:10:50] world's AC everywhere regardless of the [1:10:53] different plugs and different countries [1:10:54] in Europe and all that, they're all AC. [1:10:57] the electro an elephant because his his [1:11:00] head was so far up his ego and people [1:11:03] won't tell people no because Edison's [1:11:05] the genius. Zuckerberg's the genius. [1:11:08] Musk is the genius. Whoever the hell [1:11:11] block ran Blockbuster was geniuses. You [1:11:13] can't tell them no or that they're [1:11:15] making a mistake at Blackberry. [1:11:19] You can't tell people no and they're [1:11:21] making a state mistake and you've got [1:11:22] this weird goofy AI pin that blows up on [1:11:25] people's chest and they also go out of [1:11:27] business. Like it happens again and [1:11:30] again and again. What helps? Have people [1:11:34] who will tell you no. And don't assume [1:11:37] everyone else is dumb. [1:11:40] Who says, you know, you might be a [1:11:42] psychotic monster for electrocuting [1:11:44] elephants [1:11:45] or Elon Musk would take the advice. He [1:11:49] could let that sunk cost him. Anyways, [1:11:53] that's my time. I almost made it to an [1:11:56] hour. It was shorter. It's guys, it's [1:11:59] technically a shorter show. That's an [1:12:01] improvement. And I was 10%, right? No [1:12:04] big changes. 10%. [1:12:06] That's not too bad. Normally a a a six [1:12:09] minutee video would have been a a [1:12:11] six-hour follow-up for me. I think we [1:12:13] covered some interesting stuff here. [1:12:14] Little more academic, but I think I [1:12:17] think the two big takeaways have people [1:12:19] around you who will be honest with you [1:12:21] and think about things [1:12:25] failing before they fail. And then you [1:12:27] have to think about things and also [1:12:29] sweep up the mess. Anyways, Dr. Doo [1:12:32] here. I appreciate you all. Thank you [1:12:35] for watching and I will see you next [1:12:37] time. Bye now. --- Transcript by: Second Opinion